{"id":13355,"date":"2026-10-09T18:56:34","date_gmt":"2026-10-10T02:56:34","guid":{"rendered":"https:\/\/autoboss.com\/complaints-suggestions\/"},"modified":"2026-10-09T18:56:34","modified_gmt":"2026-10-10T02:56:34","slug":"complaints-suggestions","status":"publish","type":"page","link":"https:\/\/autoboss.com\/de\/complaints-suggestions\/","title":{"rendered":"Complaints &#038; Suggestions"},"content":{"rendered":"<div class=\"abpp abpp--complaints\">\n<nav class=\"abpp-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/autoboss.com\/de\/\">Home<\/a> \/ Complaints &amp; Suggestions<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">AUTOBOSS Customer Care<\/p>\n<h1 class=\"abpp-title\">Complaints &amp; Suggestions<\/h1>\n<p class=\"abpp-lead\">Thank you for helping us improve. Use this page if an issue was not resolved the way you expected, or if you have an idea for our products, website or service. It is open to customers wherever you are located.<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"Quick reference\"><p class=\"abpp-label\">Quick reference<\/p><dl>\n<dt>First step<\/dt><dd><a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a><\/dd>\n<dt>Escalation<\/dt><dd>Form below, topic \u201cComplaint or suggestion\u201d<\/dd>\n<dt>Acknowledgement<\/dt><dd>24-48 business hours<\/dd>\n<dt>Service hours<\/dt><dd>Monday-Friday, 09:00-18:00 CST (UTC+8)<\/dd>\n<\/dl><\/aside>\n<\/header>\n<p class=\"abpp-label\">How it works<\/p>\n<section class=\"abpp-sec\"><h2>Need Help With an Order or Product?<\/h2>\n<p>Our support team can resolve most order, shipping, return, warranty and technical questions fastest. Please start there:<\/p>\n<ul>\n<li>E-mail <a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a><\/li>\n\n<li>The <a href=\"https:\/\/autoboss.com\/de\/contact-us\/\">contact form<\/a>, or the topic pages in the <a href=\"https:\/\/autoboss.com\/de\/help-center\/\">Help Center<\/a><\/li>\n<\/ul>\n<\/section>\n<section class=\"abpp-sec\"><h2>Already Contacted Support and Still Need Help?<\/h2>\n<p>If you are not satisfied with the answer you received, or a case has gone unanswered, send it to us as a complaint using the form below with the topic \u201cComplaint or suggestion\u201d. Complaints are reviewed by a supervisor, not by the agent who handled the original case.<\/p>\n<dl class=\"abpp-defs\">\n<dt>Order details<\/dt><dd>Your order number and the e-mail used at checkout.<\/dd>\n<dt>Previous contact<\/dt><dd>The subject or date of your earlier e-mail or chat, if any.<\/dd>\n<dt>What happened<\/dt><dd>A short description, with photos, screenshots or a video if they help.<\/dd>\n<dt>Outcome you want<\/dt><dd>For example a replacement, repair, refund or an explanation.<\/dd>\n<\/dl>\n<p>We aim to acknowledge complaints within 24-48 business hours and to give you a clear next step. This process does not affect your rights under the <a href=\"https:\/\/autoboss.com\/de\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>, the <a href=\"https:\/\/autoboss.com\/de\/warranty-policy\/\">Warranty Policy<\/a> or the consumer law that applies to you.<\/p>\n<\/section>\n<section class=\"abpp-sec\"><h2>Suggestions and Product Ideas<\/h2>\n<p>Ideas for new tools or brands, website improvements and feedback about our service are always welcome through the same form. We may not reply to every suggestion individually, but every message is read and passed to the relevant team.<\/p>\n<\/section>\n<section class=\"abpp-sec\" id=\"complaint-form\"><h2>Send a Complaint or Suggestion<\/h2>\n<form class=\"abpp-form\" id=\"abpp-contact\" method=\"post\" action=\"https:\/\/autoboss.com\/wp-admin\/admin-post.php\"><input type=\"hidden\" name=\"action\" value=\"abpp_submit\"><input type=\"hidden\" name=\"abpp_form\" value=\"contact\"><input type=\"hidden\" name=\"abpp_page\" value=\"0\"><input type=\"hidden\" id=\"_abpp_nonce\" name=\"_abpp_nonce\" value=\"37ed150207\" \/><p class=\"abpp-hp\" aria-hidden=\"true\"><label>Leave this field empty <input type=\"text\" name=\"abpp_hp\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/p><div class=\"abpp-form__grid\"><p class=\"abpp-field\"><label for=\"abpp-first_name\">First name <span aria-hidden=\"true\">*<\/span><\/label><input id=\"abpp-first_name\" type=\"text\" name=\"first_name\" maxlength=\"200\" required><\/p><p class=\"abpp-field\"><label for=\"abpp-last_name\">Last name <span aria-hidden=\"true\">*<\/span><\/label><input id=\"abpp-last_name\" type=\"text\" name=\"last_name\" maxlength=\"200\" required><\/p><p class=\"abpp-field\"><label for=\"abpp-email\">E-mail <span aria-hidden=\"true\">*<\/span><\/label><input id=\"abpp-email\" type=\"email\" name=\"email\" maxlength=\"200\" required><\/p><p class=\"abpp-field\"><label for=\"abpp-order\">Order number <small>(optional)<\/small><\/label><input id=\"abpp-order\" type=\"text\" name=\"order\" maxlength=\"200\"><\/p><p class=\"abpp-field\"><label for=\"abpp-model\">Product model <small>(optional)<\/small><\/label><input id=\"abpp-model\" type=\"text\" name=\"model\" maxlength=\"200\"><\/p><p class=\"abpp-field\"><label for=\"abpp-topic\">Topic <span aria-hidden=\"true\">*<\/span><\/label><select id=\"abpp-topic\" name=\"topic\" required><option value=\"\">- Select topic -<\/option><option value=\"Order or shipping question\">Order or shipping question<\/option><option value=\"Product question\">Product question<\/option><option value=\"Return request\">Return request<\/option><option value=\"Warranty support\">Warranty support<\/option><option value=\"Technical support\">Technical support<\/option><option value=\"Complaint or suggestion\">Complaint or suggestion<\/option><option value=\"Other support request\">Other support request<\/option><\/select><\/p><\/div><p class=\"abpp-field\"><label for=\"abpp-message\">Message <span aria-hidden=\"true\">*<\/span><\/label><textarea id=\"abpp-message\" name=\"message\" rows=\"6\" maxlength=\"3000\" required><\/textarea><\/p><p><button type=\"submit\" class=\"abpp-btn\">Submit<\/button><\/p><p class=\"abpp-form__alt\">You can also e-mail us directly at <a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a>.<\/p><\/form>\n<\/section>\n<section class=\"abpp-support\"><p class=\"abpp-label\">Thank you<\/p><h2>We Read Every Message<\/h2>\n<p>Your feedback helps us improve how we choose products, ship orders and support customers. Kind regards, the AUTOBOSS team.<\/p>\n<\/section>\n<section class=\"abpp-related\"><p class=\"abpp-label\">Useful resources<\/p><h2>Related Policy Pages<\/h2><div class=\"abpp-cards\"><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/de\/help-center\/\"><span class=\"abpp-card__title\">Help Center<\/span><span class=\"abpp-card__text\">Find the right support route for your case.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/de\/contact-us\/\"><span class=\"abpp-card__title\">Contact Us<\/span><span class=\"abpp-card__text\">Reach our support team directly.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/de\/return-refund-policy\/\"><span class=\"abpp-card__title\">Return &amp; Refund Policy<\/span><span class=\"abpp-card__text\">Return window, authorization, costs and refund timing.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/de\/warranty-policy\/\"><span class=\"abpp-card__title\">Warranty Policy<\/span><span class=\"abpp-card__text\">Manufacturer warranty, Store Warranty, exclusions and claims.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/de\/faqs\/\"><span class=\"abpp-card__title\">FAQs<\/span><span class=\"abpp-card__text\">Quick answers for common order and support questions.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/de\/beware-of-fraudulent-websites\/\"><span class=\"abpp-card__title\">Beware of Fraudulent Websites<\/span><span class=\"abpp-card__text\">How to recognize our official store and payment.<\/span><\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\/ Complaints &amp; Suggestions Customer Care Complaints &amp; Suggestions Thank you for helping us improve. Use this page if an issue was not resolved the way you expected, or if you have an idea for our products, website or service. It is open to customers wherever you are located. Quick reference First step Escalation Form [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-13355","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/autoboss.com\/de\/wp-json\/wp\/v2\/pages\/13355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoboss.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoboss.com\/de\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/autoboss.com\/de\/wp-json\/wp\/v2\/comments?post=13355"}],"version-history":[{"count":0,"href":"https:\/\/autoboss.com\/de\/wp-json\/wp\/v2\/pages\/13355\/revisions"}],"wp:attachment":[{"href":"https:\/\/autoboss.com\/de\/wp-json\/wp\/v2\/media?parent=13355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}