{"id":3870,"date":"2026-09-30T10:04:41","date_gmt":"2026-09-30T10:04:41","guid":{"rendered":"https:\/\/shop.autoboss.com\/index.php\/faqs\/"},"modified":"2026-10-09T09:08:32","modified_gmt":"2026-10-09T09:08:32","slug":"faqs","status":"publish","type":"page","link":"https:\/\/autoboss.com\/es\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"abpp abpp--faqs\">\n<nav class=\"abpp-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/autoboss.com\/es\/\">Home<\/a> \/ FAQs<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">Quick answers &middot; Policy summaries &middot; Support<\/p>\n<h1 class=\"abpp-title\">Frequently Asked Questions<\/h1>\n<p class=\"abpp-lead\">Short answers about ordering, payment, shipping, returns, warranty and support. Each answer links to the full policy that governs your order.<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"Quick reference\"><p class=\"abpp-label\">Quick reference<\/p><dl>\n<dt>Guest checkout<\/dt><dd>Supported<\/dd>\n<dt>Handling time<\/dt><dd>1-3 business days<\/dd>\n<dt>Return window<\/dt><dd>90 calendar days<\/dd>\n<dt>Support<\/dt><dd><a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a><\/dd>\n<\/dl><\/aside>\n<\/header>\n<dl class=\"abpp-kpis\">\n<div><dt>Guest checkout<\/dt><dd>Supported<\/dd><\/div>\n<div><dt>Handling time<\/dt><dd>1-3 business days<\/dd><\/div>\n<div><dt>Return window<\/dt><dd>90 calendar days<\/dd><\/div>\n<div><dt>Support<\/dt><dd><a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a><\/dd><\/div>\n<\/dl>\n<div class=\"abpp-faq\">\n<section class=\"abpp-sec\"><h2>Ordering and Account <span class=\"abpp-count\">4 questions<\/span><\/h2>\n<details><summary>Do I need an account to place an order?<\/summary><p>No. Guest checkout is supported, so you can place a standard retail order without creating an account. See the <a href=\"https:\/\/autoboss.com\/es\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a>.<\/p><\/details>\n<details><summary>Will I receive an order confirmation?<\/summary><p>Yes. After a successful checkout we send an order confirmation to the e-mail address you entered. Keep it, as you may need it for support, returns or warranty requests. Need help? Use the <a href=\"https:\/\/autoboss.com\/es\/contact-us\/\">Contact Us<\/a> page.<\/p><\/details>\n<details><summary>Can I change or cancel an order?<\/summary><p>Contact support as soon as possible. Changes or cancellations are usually possible before shipment but may not be possible once the order is being fulfilled or has been handed to the carrier. See the <a href=\"https:\/\/autoboss.com\/es\/terms-of-service\/\">Terms of Service<\/a>.<\/p><\/details>\n<details><summary>How are B2B or wholesale requests handled?<\/summary><p>Bulk, wholesale, fleet and project purchases go through our quote process rather than the retail checkout. Use the <a href=\"https:\/\/autoboss.com\/es\/request-b2b-bulk-pricing\/\">B2B Bulk Pricing<\/a> page.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Payment and Billing <span class=\"abpp-count\">4 questions<\/span><\/h2>\n<details><summary>Which payment methods do you accept?<\/summary><p>The methods available for your order are shown at checkout. We accept PayPal, major credit and debit cards, Apple Pay and Google Pay when these options are displayed by the checkout gateway. See the <a href=\"https:\/\/autoboss.com\/es\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a>.<\/p><\/details>\n<details><summary>Which currency do you charge in?<\/summary><p>Prices are shown and charged in USD unless checkout clearly shows another currency. See the <a href=\"https:\/\/autoboss.com\/es\/payment-billing-terms\/\">Payment &amp; Billing Terms<\/a>.<\/p><\/details>\n<details><summary>Will I see the total before paying?<\/summary><p>Yes. Checkout shows the product price, discounts and shipping charges before you confirm payment. If a tax or duty amount is shown, please review it before paying.<\/p><\/details>\n<details><summary>How are refunds issued?<\/summary><p>Approved refunds go back to the original payment method. The time to post depends on your bank, card issuer, PayPal or payment provider. See the <a href=\"https:\/\/autoboss.com\/es\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Shipping and Delivery <span class=\"abpp-count\">6 questions<\/span><\/h2>\n<details><summary>How long does shipping take?<\/summary><p>Total delivery time is handling time plus transit time. Standard handling time is 1-3 business days; transit time depends on the shipping method shown for the product, cart or checkout. See the <a href=\"https:\/\/autoboss.com\/es\/shipping-policy\/\">Shipping Policy<\/a>.<\/p><\/details>\n<details><summary>What is the order cutoff time?<\/summary><p>The daily cutoff is 14:00 CST (UTC+8). Orders placed after the cutoff may be processed on the next business day.<\/p><\/details>\n<details><summary>Do you offer free standard shipping?<\/summary><p>Eligible retail orders with a product subtotal of USD 59 or more qualify for free standard shipping where checkout shows that option. Product exclusions, destination limits and freight requirements may apply.<\/p><\/details>\n<details><summary>Do oversized or sea-freight items take longer?<\/summary><p>Yes. Oversized, heavy, special-order or sea-freight products may use different shipping methods with longer transit windows. The product page, cart or checkout shows the shipping requirement before payment.<\/p><\/details>\n<details><summary>When does tracking start working?<\/summary><p>Tracking usually becomes active within 24-72 hours after shipment; some international or regional routes show carrier scans later. Use the <a href=\"https:\/\/autoboss.com\/es\/track-your-order\/\">Track Your Order<\/a> page.<\/p><\/details>\n<details><summary>Can one order arrive in several packages?<\/summary><p>Yes. Orders may ship in separate parcels because of stock location, product size, warehouse routing or shipping method, so you may receive more than one tracking number.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Duties, Taxes and Customs <span class=\"abpp-count\">3 questions<\/span><\/h2>\n<details><summary>Who pays import duties or customs fees?<\/summary><p>Import duties, VAT, customs clearance fees, brokerage fees or similar charges may be the buyer&#8217;s responsibility unless they are clearly shown and collected at checkout. See the <a href=\"https:\/\/autoboss.com\/es\/shipping-policy\/\">Shipping Policy<\/a>.<\/p><\/details>\n<details><summary>Are duties always collected at checkout?<\/summary><p>No. If we collect duties or import charges, they are shown before payment. Otherwise customs, the carrier or a broker may charge them separately.<\/p><\/details>\n<details><summary>What happens if I refuse delivery because of import charges?<\/summary><p>If a parcel is returned because delivery was refused or import charges were not paid, the customer may be responsible for the actual costs that result.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Returns and Refunds <span class=\"abpp-count\">6 questions<\/span><\/h2>\n<details><summary>What is the return window?<\/summary><p>Eligible return requests must be made within 90 calendar days of delivery. See the <a href=\"https:\/\/autoboss.com\/es\/return-refund-policy\/\">Return &amp; Refund Policy<\/a>.<\/p><\/details>\n<details><summary>Do I need instructions before sending an item back?<\/summary><p>Yes. Contact support and wait for written return instructions before sending any product back.<\/p><\/details>\n<details><summary>What condition must a returned item be in?<\/summary><p>It must be complete and safely packed, including the product, accessories, manuals, packaging and any included parts.<\/p><\/details>\n<details><summary>Who pays for return shipping?<\/summary><p>For approved returns of items that are not faulty, the customer pays return shipping. For faulty, wrong, damaged or materially not-as-described items, we review the case and offer a reasonable solution.<\/p><\/details>\n<details><summary>Is there a restocking fee?<\/summary><p>No fee for approved returns.<\/p><\/details>\n<details><summary>How long does a refund take?<\/summary><p>Once an approved return has arrived and been inspected, we start the refund within 5 business days. Your payment provider may need another 5-14 business days to post it.<\/p><\/details>\n<\/section>\n<section class=\"abpp-sec\"><h2>Warranty and Product Support <span class=\"abpp-count\">5 questions<\/span><\/h2>\n<details><summary>Which warranty applies to my product?<\/summary><p>Every product carries its manufacturer&#8217;s official warranty; the period and terms are set by the manufacturer. Products from AUTOOL, MRCARTOOL, FXTUL, CMTOOL and DUOYI also include our 1-year Store Warranty, which you can extend to a 2-year Store Warranty on the product page. The two warranties are separate. See the <a href=\"https:\/\/autoboss.com\/es\/warranty-policy\/\">Warranty Policy<\/a>.<\/p><\/details>\n<details><summary>Where can I find manuals or product support?<\/summary><p>Check the product page, manuals, package materials and support resources for model-specific setup, compatibility and safety information. For help, use the <a href=\"https:\/\/autoboss.com\/es\/contact-us\/\">Contact Us<\/a> page.<\/p><\/details>\n<details><summary>Will a tool work on every vehicle?<\/summary><p>No single tool suits every vehicle, system or job. Check the product model, compatibility notes, voltage or operating requirements and included accessories before buying, and contact us if you would like help confirming fit.<\/p><\/details>\n<details><summary>What should I include for technical or warranty help?<\/summary><p>Your order number, product model, serial number if available, a clear description of the issue, photos or videos, and the troubleshooting steps you have tried.<\/p><\/details>\n<details><summary>Can I send a warranty item back straight away?<\/summary><p>No. Please wait for written instructions from our support team before sending any product back.<\/p><\/details>\n<\/section>\n<\/div>\n<section class=\"abpp-support\"><p class=\"abpp-label\">Support<\/p><h2>Contact Support<\/h2>\n<dl class=\"abpp-defs\">\n<dt>Company<\/dt><dd>AUTOBOSS<\/dd>\n<dt>E-mail<\/dt><dd><a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a><\/dd>\n\n\n<dt>Service hours<\/dt><dd>Monday-Friday, 09:00-18:00 CST (UTC+8)<\/dd>\n<dt>Response time<\/dt><dd>24-48 business hours<\/dd>\n<dt>Tracking<\/dt><dd><a href=\"https:\/\/autoboss.com\/es\/track-your-order\/\">Track Your Order<\/a><\/dd>\n<\/dl>\n<\/section>\n<section class=\"abpp-related\"><p class=\"abpp-label\">Useful resources<\/p><h2>Related Policy Pages<\/h2><div class=\"abpp-cards\"><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/es\/shipping-policy\/\"><span class=\"abpp-card__title\">Shipping Policy<\/span><span class=\"abpp-card__text\">Handling, transit, duties, tracking and delivery.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/es\/return-refund-policy\/\"><span class=\"abpp-card__title\">Return &amp; Refund Policy<\/span><span class=\"abpp-card__text\">Return window, authorization, costs and refund timing.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/es\/payment-billing-terms\/\"><span class=\"abpp-card__title\">Payment &amp; Billing Terms<\/span><span class=\"abpp-card__text\">Payment methods, currency, checkout total and refunds.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/es\/warranty-policy\/\"><span class=\"abpp-card__title\">Warranty Policy<\/span><span class=\"abpp-card__text\">Manufacturer warranty, Store Warranty, exclusions and claims.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/es\/track-your-order\/\"><span class=\"abpp-card__title\">Track Your Order<\/span><span class=\"abpp-card__text\">Check carrier updates with your tracking number.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/es\/contact-us\/\"><span class=\"abpp-card__title\">Contact Us<\/span><span class=\"abpp-card__text\">Reach our support team directly.<\/span><\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\/ FAQs Quick answers &middot; Policy summaries &middot; Support Frequently Asked Questions Short answers about ordering, payment, shipping, returns, warranty and support. Each answer links to the full policy that governs your order. Quick reference Guest checkout Handling time Return window calendar days Support Guest checkout Handling time Return window calendar days Support Ordering and [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-3870","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","page_structure_type":"type-4","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/autoboss.com\/es\/wp-json\/wp\/v2\/pages\/3870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoboss.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoboss.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/autoboss.com\/es\/wp-json\/wp\/v2\/comments?post=3870"}],"version-history":[{"count":1,"href":"https:\/\/autoboss.com\/es\/wp-json\/wp\/v2\/pages\/3870\/revisions"}],"predecessor-version":[{"id":13347,"href":"https:\/\/autoboss.com\/es\/wp-json\/wp\/v2\/pages\/3870\/revisions\/13347"}],"wp:attachment":[{"href":"https:\/\/autoboss.com\/es\/wp-json\/wp\/v2\/media?parent=3870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}