{"id":68,"date":"2024-12-24T12:51:53","date_gmt":"2024-12-24T12:51:53","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/kiddy\/?page_id=68"},"modified":"2026-09-30T10:04:41","modified_gmt":"2026-09-30T10:04:41","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/autoboss.com\/fr\/contact-us\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"<div class=\"abpp abpp--contact\">\n<nav class=\"abpp-crumb\" aria-label=\"Fil d\u2019Ariane\"><a href=\"https:\/\/autoboss.com\/fr\/\">Accueil<\/a> \/ Nous contacter<\/nav>\n<header class=\"abpp-hero\">\n<div>\n<p class=\"abpp-eyebrow\">Assistance client AUTOBOSS<\/p>\n<h1 class=\"abpp-title\">Contacter AUTOBOSS<\/h1>\n<p class=\"abpp-lead\">Des questions sur un produit, une commande, une exp\u00e9dition, un retour, une garantie ou un probl\u00e8me technique ? Contactez notre \u00e9quipe d\u2019assistance par les canaux officiels ci-dessous. En indiquant votre num\u00e9ro de commande, le mod\u00e8le du produit et une description claire, vous nous aidez \u00e0 vous r\u00e9pondre plus rapidement.<\/p>\n<\/div>\n<aside class=\"abpp-quick\" aria-label=\"R\u00e9f\u00e9rence rapide\"><p class=\"abpp-label\">R\u00e9f\u00e9rence rapide<\/p><dl>\n<dt>E-mail du support<\/dt><dd><a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a><\/dd>\n<dt>T\u00e9l\u00e9phone<\/dt><dd><a href=\"tel:+8619129350031\">+86 191 2935 0031<\/a><\/dd>\n<dt>Horaires de service<\/dt><dd>Du lundi au vendredi, 09:00-18:00 CST (UTC+8)<\/dd>\n<dt>R\u00e9ponse habituelle<\/dt><dd>24-48 heures ouvr\u00e9es<\/dd>\n<\/dl><\/aside>\n<\/header>\n<dl class=\"abpp-kpis\">\n<div><dt>E-mail du support<\/dt><dd><a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a><\/dd><\/div>\n<div><dt>Jours de service<\/dt><dd>Lundi-vendredi<\/dd><\/div>\n<div><dt>Horaires de service<\/dt><dd>09:00-18:00 CST (UTC+8)<\/dd><\/div>\n<div><dt>R\u00e9ponse habituelle<\/dt><dd>24-48 heures ouvr\u00e9es<\/dd><\/div>\n<\/dl>\n<div class=\"abpp-callout\">\n<p class=\"abpp-label\">Assistance officielle<\/p>\n<p class=\"abpp-callout__title\">Un canal officiel pour les commandes, les produits et l\u2019assistance apr\u00e8s-vente.<\/p>\n<p>Notre \u00e9quipe vous accompagne pour les questions avant achat, le suivi des commandes, les probl\u00e8mes de livraison, les retours, les demandes de prise en charge sous garantie, la mise en service des produits et le d\u00e9pannage. Veuillez utiliser la m\u00eame adresse e-mail d\u2019assistance pour toutes vos demandes afin de faciliter le suivi de votre dossier.<\/p>\n<\/div>\n<section class=\"abpp-toolbox\"><p class=\"abpp-label\">Formulaire de contact<\/p><h2>Envoyez-nous un message<\/h2>\n<p>Utilisez ce formulaire pour envoyer une demande d\u2019assistance. Si vous souhaitez partager des photos ou des vid\u00e9os, pr\u00e9cisez-le dans votre message et nous vous indiquerons en r\u00e9ponse la meilleure fa\u00e7on de nous les envoyer.<\/p>\n<form class=\"abpp-form\" id=\"abpp-contact\" method=\"post\" action=\"https:\/\/autoboss.com\/wp-admin\/admin-post.php\"><input type=\"hidden\" name=\"action\" value=\"abpp_submit\"><input type=\"hidden\" name=\"abpp_form\" value=\"contact\"><input type=\"hidden\" name=\"abpp_page\" value=\"0\"><input type=\"hidden\" id=\"_abpp_nonce\" name=\"_abpp_nonce\" value=\"0822fc0097\" \/><p class=\"abpp-hp\" aria-hidden=\"true\"><label>Laisser ce champ vide <input type=\"text\" name=\"abpp_hp\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/p><div class=\"abpp-form__grid\"><p class=\"abpp-field\"><label for=\"abpp-first_name\">Pr\u00e9nom <span aria-hidden=\"true\">*<\/span><\/label><input id=\"abpp-first_name\" type=\"text\" name=\"first_name\" maxlength=\"200\" required><\/p><p class=\"abpp-field\"><label for=\"abpp-last_name\">Nom de famille <span aria-hidden=\"true\">*<\/span><\/label><input id=\"abpp-last_name\" type=\"text\" name=\"last_name\" maxlength=\"200\" required><\/p><p class=\"abpp-field\"><label for=\"abpp-email\">E-mail <span aria-hidden=\"true\">*<\/span><\/label><input id=\"abpp-email\" type=\"email\" name=\"email\" maxlength=\"200\" required><\/p><p class=\"abpp-field\"><label for=\"abpp-order\">Num\u00e9ro de commande <small>(facultatif)<\/small><\/label><input id=\"abpp-order\" type=\"text\" name=\"order\" maxlength=\"200\"><\/p><p class=\"abpp-field\"><label for=\"abpp-model\">Mod\u00e8le du produit <small>(facultatif)<\/small><\/label><input id=\"abpp-model\" type=\"text\" name=\"model\" maxlength=\"200\"><\/p><p class=\"abpp-field\"><label for=\"abpp-topic\">Sujet <span aria-hidden=\"true\">*<\/span><\/label><select id=\"abpp-topic\" name=\"topic\" required><option value=\"\">- S\u00e9lectionnez un sujet -<\/option><option value=\"Order or shipping question\">Question sur une commande ou un envoi<\/option><option value=\"Product question\">Question sur un produit<\/option><option value=\"Return request\">Demande de retour<\/option><option value=\"Warranty support\">Assistance garantie<\/option><option value=\"Technical support\">Assistance technique<\/option><option value=\"Complaint or suggestion\">R\u00e9clamation ou suggestion<\/option><option value=\"Other support request\">Autre demande d\u2019assistance<\/option><\/select><\/p><\/div><p class=\"abpp-field\"><label for=\"abpp-message\">Message <span aria-hidden=\"true\">*<\/span><\/label><textarea id=\"abpp-message\" name=\"message\" rows=\"6\" maxlength=\"3000\" required><\/textarea><\/p><p><button type=\"submit\" class=\"abpp-btn\">Envoyer<\/button><\/p><p class=\"abpp-form__alt\">Vous pouvez \u00e9galement nous envoyer un e-mail directement \u00e0 <a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a>.<\/p><\/form>\n<\/section>\n<section class=\"abpp-sec\" style=\"margin-top:32px\"><h2>Comment nous pouvons vous aider<\/h2>\n<div class=\"abpp-grid2\">\n<div><strong>Avant l\u2019achat<\/strong>Questions sur les produits, v\u00e9rification de compatibilit\u00e9, contenu des colis et aide \u00e0 la commande.<\/div>\n<div><strong>Commande &amp; livraison<\/strong>\u00c9tat et suivi des commandes, modifications d\u2019adresse avant exp\u00e9dition et probl\u00e8mes de livraison.<\/div>\n<div><strong>Retours &amp; garantie<\/strong>Demandes de retour, examen des demandes de garantie, pi\u00e8ces manquantes, articles endommag\u00e9s et probl\u00e8mes de produits apr\u00e8s livraison.<\/div>\n<div><strong>Assistance technique<\/strong>Configuration, utilisation, d\u00e9pannage, manuels et documentation produit.<\/div>\n<\/div>\n<\/section>\n<section class=\"abpp-sec\"><h2>\u00c9l\u00e9ments \u00e0 inclure<\/h2>\n<dl class=\"abpp-defs\">\n<dt>Assistance pour les commandes<\/dt><dd>Votre num\u00e9ro de commande, l\u2019adresse e-mail utilis\u00e9e lors de la commande, le nom du destinataire et une br\u00e8ve description du probl\u00e8me.<\/dd>\n<dt>Questions sur les produits<\/dt><dd>Le nom ou le mod\u00e8le du produit ainsi que le v\u00e9hicule, l\u2019\u00e9quipement ou l\u2019intervention que vous souhaitez confirmer.<\/dd>\n<dt>Aide technique ou concernant la garantie<\/dt><dd>Le mod\u00e8le du produit, le num\u00e9ro de s\u00e9rie si disponible, une description du probl\u00e8me, les d\u00e9marches de d\u00e9pannage d\u00e9j\u00e0 effectu\u00e9es et des photos ou vid\u00e9os si elles sont utiles.<\/dd>\n<dt>Demandes de retour<\/dt><dd>Contactez-nous avant tout retour \u2014 l\u2019adresse de retour d\u00e9pend de la commande, du type de produit et de l\u2019entrep\u00f4t.<\/dd>\n<\/dl>\n<\/section>\n<section class=\"abpp-support\"><p class=\"abpp-label\">Assistance<\/p><h2>Coordonn\u00e9es officielles<\/h2>\n<dl class=\"abpp-defs\">\n<dt>Marque<\/dt><dd>AUTOBOSS<\/dd>\n<dt>Entreprise<\/dt><dd>Shenzhen Xinrongxing Auto Parts Co., Ltd.<\/dd>\n<dt>Adresse<\/dt><dd>2F534, b\u00e2timent B, Gushu Huating, n\u00b0 38, Gushu 1st Road, communaut\u00e9 de Guxing, sous-district de Xixiang, district de Bao'an, Shenzhen, Guangdong 518126, Chine<\/dd>\n<dt>E-mail<\/dt><dd><a href=\"mailto:support@autoboss.com\">support@autoboss.com<\/a><\/dd>\n<dt>T\u00e9l\u00e9phone<\/dt><dd><a href=\"tel:+8619129350031\">+86 191 2935 0031<\/a><\/dd>\n<dt>WhatsApp<\/dt><dd><a href=\"https:\/\/wa.me\/8619129350031\" target=\"_blank\" rel=\"noopener\">+8619129350031<\/a><\/dd>\n<dt>Horaires du service client<\/dt><dd>Du lundi au vendredi, 09:00-18:00 CST (UTC+8)<\/dd>\n<dt>D\u00e9lai de r\u00e9ponse<\/dt><dd>24-48 heures ouvr\u00e9es<\/dd>\n<dt>Site web<\/dt><dd><a href=\"https:\/\/autoboss.com\/fr\/\">autoboss.com<\/a><\/dd>\n<\/dl>\n<\/section>\n<section class=\"abpp-related\"><p class=\"abpp-label\">Ressources utiles<\/p><h2>Liens utiles<\/h2><div class=\"abpp-cards\"><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/fr\/track-your-order\/\"><span class=\"abpp-card__title\">Suivre votre commande<\/span><span class=\"abpp-card__text\">Consultez les mises \u00e0 jour du transporteur avec votre num\u00e9ro de suivi.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/fr\/shipping-policy\/\"><span class=\"abpp-card__title\">Politique de livraison<\/span><span class=\"abpp-card__text\">Pr\u00e9paration, transport, droits de douane, suivi et livraison.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/fr\/return-refund-policy\/\"><span class=\"abpp-card__title\">Politique de retour et de remboursement<\/span><span class=\"abpp-card__text\">D\u00e9lai de retour, autorisation, frais et calendrier de remboursement.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/fr\/warranty-policy\/\"><span class=\"abpp-card__title\">Politique de garantie<\/span><span class=\"abpp-card__text\">Garantie du fabricant, garantie du magasin, exclusions et demandes de prise en charge.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/fr\/faqs\/\"><span class=\"abpp-card__title\">FAQ<\/span><span class=\"abpp-card__text\">Des r\u00e9ponses rapides aux questions courantes sur les commandes et l'assistance.<\/span><\/a><a class=\"abpp-card\" href=\"https:\/\/autoboss.com\/fr\/request-b2b-bulk-pricing\/\"><span class=\"abpp-card__title\">Demandez des tarifs de gros B2B<\/span><span class=\"abpp-card__text\">Devis pour ateliers, flottes et distributeurs.<\/span><\/a><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\/ Contact Us Customer Support Contact Questions about a product, order, shipment, return, warranty or technical issue? Reach our support team through the official channels below. Including your order number, product model and a clear description helps us answer faster. Quick reference Support e-mail Service hours , Typical reply Support e-mail Service days Service hours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"#gspb_row-id-gsbp-07130f3{justify-content:space-between;margin-top:0;margin-bottom:0;display:flex;flex-wrap:wrap}#gspb_row-id-gsbp-07130f3>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 15px min(3vw, 20px))}@media (max-width:991.98px){#gspb_row-id-gsbp-07130f3>.gspb_row__content{row-gap:50px}}body.gspb-bodyfront #gspb_row-id-gsbp-07130f3>.gspb_row__content{width:var(--theme-container-width, 1200px);max-width:var(--theme-normal-container-max-width, 1200px)}#gspb_col-id-gsbp-cb16638.gspb_row__col--6{width:calc(50% - 40px)}@media (max-width:991.98px){#gspb_col-id-gsbp-cb16638.gspb_row__col--6{width:100%}}@media (max-width:767.98px){#gspb_col-id-gsbp-cb16638.gspb_row__col--6{width:calc(100% - 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