Complaints & Suggestions

Need Help With an Order or Product?

Our support team can resolve most order, shipping, return, warranty and technical questions fastest. Please start there:

• E-mail support@autoboss.com
• The contact form, or the topic pages in the Help Center

Already Contacted Support and Still Need Help?

If you are not satisfied with the answer you received, or a case has gone unanswered, send it to us as a complaint using the form below with the topic “Complaint or suggestion”. Complaints are reviewed by a supervisor, not by the agent who handled the original case.

Order details

Your order number and the e-mail used at checkout.

Previous contact

The subject or date of your earlier e-mail or chat, if any.

What happened

A short description, with photos, screenshots or a video if they help.

Outcome you want

For example a replacement, repair, refund or an explanation.

We aim to acknowledge complaints within 24-48 business hours and to give you a clear next step. This process does not affect your rights under the Return & Refund Policy, the Warranty Policy or the consumer law that applies to you.

Suggestions and Product Ideas

Ideas for new tools or brands, website improvements and feedback about our service are always welcome through the same form. We may not reply to every suggestion individually, but every message is read and passed to the relevant team.

Send a Complaint or Suggestion