Return & Refund Policy

Order Cancellation

You can cancel an order free of charge before it ships. Orders are usually handed to the carrier within 1-3 business days, so please e-mail [email protected] with your order number as soon as possible. A cancelled order is refunded in full to the original payment method.

If the order has already shipped, it can no longer be cancelled. You can refuse delivery or request a return under this policy once it arrives; return shipping costs then follow the rules below.

Return Window

Eligible return requests must reach us within 90 calendar days of the delivery date. Requests received after that period may be declined unless the law that applies to you requires otherwise.

To open a return request, e-mail [email protected] with your order number, the product model, the reason for the return and, where helpful, photos or a short video of the item.

Return Authorization

Please do not ship any product back until you have received written return instructions from our support team. For orders delivered to the United States, approved returns are sent to a return address in the United States. Our support team provides the specific address and return instructions after reviewing your request. For other destinations, contact us before ordering to confirm the applicable return location and arrangements.

Items sent back without authorization may be delayed, refused, lost or returned to the sender. We cannot take responsibility for parcels sent to an address that support did not give you in writing.

Condition of Returned Items

Returned items must be complete and packed safely, including the product, accessories, manuals, packaging and any parts that came with it, and must be in a condition that allows us to inspect them.

If a returned item is incomplete, has been damaged through misuse, or is not the item we originally supplied, this may reduce the refund or change the solution we can offer after inspection.

Change-of-Mind Returns

For returns of items that are not faulty — for example you ordered the wrong model, changed your mind or no longer need the product — you pay the return shipping unless the applicable law says otherwise.

Original shipping charges, duties, customs or brokerage fees and carrier charges that we did not collect may not be refundable by us.

Defective, Wrong or Damaged Items

If your item arrives faulty, damaged, is the wrong item, or is materially different from its description, contact support as soon as possible with your order number, photos or videos, pictures of the packaging where relevant, and a clear description of the problem.

After reviewing the case we may offer troubleshooting steps, replacement parts, a replacement product, return instructions, a refund or another reasonable solution.

Return Shipping Costs

For approved returns of items that are not faulty, the customer pays the return shipping. For orders delivered to the United States, this is shipping to the authorized United States return address; you are not required to send an approved return to China. Return shipping is separate from the restocking fee: approved returns have no restocking fee. Where we confirm that an item was defective, wrong, damaged in transit or materially not as described and a return is needed, our written return instructions will state whether we provide a prepaid label, reimburse reasonable approved return shipping, or offer a remedy that does not require the item to be sent back.

If a parcel comes back to us because of an incorrect address, refused delivery, an uncollected package or unpaid import charges, the customer may be charged the actual costs that result.

Return Labels and Authorized Addresses

Return-label arrangements and responsibility for the final return shipping cost are separate. For an approved non-defective return, you arrange and pay for postage to the authorized address. For a confirmed defective, wrong, transit-damaged or materially not-as-described item, follow our written instructions for a prepaid label, reimbursement of reasonable approved postage, or a solution without return shipment. Contact us before buying postage if those instructions are unclear.

Keep the return tracking number and any postage receipt needed for an approved reimbursement. A shipping-origin address or our business address is not automatically an authorized return address. Our United States return arrangement is a mail-in service; obtain the specific address from support before sending the parcel.

Refund Timing and Method

Once an approved return has arrived and been inspected, we start the refund within 5 business days. Your bank, card issuer, PayPal or other payment provider may need a further 5-14 business days to show the refund on your account. These are separate stages: the refund initiation period is not a promise that the money will reach your account within that same period.

Approved refunds are paid back to the original payment method used for the order unless the law requires a different method.

Restocking Fee

Restocking fee: No fee for approved returns. Costs caused by an incorrect address, refused delivery, unpaid import charges or unauthorized returns are not restocking fees; where they arise they are handled separately at the actual cost incurred.

Exchanges and Exceptions

If you would like a different model or a replacement item, contact support before returning your order. Exchanges depend on stock, order status, any price difference and the shipping destination.

Unless the law provides otherwise, the following may be excluded from return: consumables, customized goods, safety-related parts once installed or used, products damaged through misuse, items whose required serial identification is missing or altered, and items outside the return window.

Depending on the order, examples include opened or used walnut blasting media, smoke fluid, cleaning or test fluids, refrigerant and similar consumables; diagnostic software, licences or subscriptions that have been activated or registered; custom-configured or special-order products; products modified after delivery; and parts that cannot be safely resold after use or installation.

EU / EEA Consumer Rights

Consumers in the EU or EEA may have statutory rights, including a right of withdrawal and legal guarantee rights. Where required, these rights apply in addition to this commercial return policy.

Nothing in this policy limits the mandatory consumer rights that apply in your country or region.

Information We Need for After-Sales Requests

A complete first message helps us review your case in one step:

Order details

Order number and the e-mail used at checkout.

Product

Product model, serial number where the product has one, and software version for diagnostic tools.

Issue

What happened, when it started and what you have already tried. For vehicle-related faults, include the vehicle make, model and year.

Evidence

Clear photos, screenshots or a short video of the item, its packaging and any error message.