Warranty Policy

Manufacturer’s Official Warranty

Every product we sell carries the official warranty of its manufacturer. The warranty period, coverage, exclusions and claim process are set by the manufacturer for that product, as published by the manufacturer or stated on the product page, in the manual or in the package insert. They differ by brand and product.

We do not change the manufacturer’s terms. For a manufacturer warranty claim, contact us with your order details: we will help you file it with the manufacturer or its authorized service center, or tell you the manufacturer’s direct claim route.

Some manufacturers require product registration, activation or a serial number. Please keep those records, as the manufacturer may ask for them.

AUTOBOSS Store Warranty

Eligible brands

Products from AUTOOL, MRCARTOOL, FXTUL, CMTOOL and DUOYI. When a product is eligible, its product page shows the Store Warranty options. Products of other brands are covered by their manufacturer’s official warranty only.

Included cover

A 1-year Store Warranty is included free of charge with every eligible product.

Optional extension

You can choose a 2-year Store Warranty on the product page before adding the item to your cart. Its price depends on the product’s price band and is shown on the product page, in the cart and on your order before you pay. It is never preselected. Membership discounts and coupons do not apply to the Store Warranty fee.

Member extra months

3 extra months for Pro members and 6 extra months for Business members are added to the Store Warranty of eligible products. The tier you hold when you buy is recorded on the order; a later tier change does not shorten it.

When it starts

On the date your order is completed, independently of the manufacturer warranty period.

What it covers

Defects in materials or workmanship that appear during normal, intended use within the Store Warranty period. We repair or replace the affected product or part.

How the Two Warranties Work Together

• They are independent. Each has its own period and start date, and one does not shorten the other.
• If a defect is covered by both, you can choose which warranty to use. Our team will tell you which route is likely to be faster.
• Neither warranty limits your statutory rights described below.

What the Store Warranty Does Not Cover

Exclusions under a manufacturer’s warranty are set by that manufacturer. The AUTOBOSS Store Warranty does not cover:

• Misuse, abuse, negligence or use that does not follow the product instructions.
• Unauthorized repair, modification, disassembly or tampering.
• Damage from incorrect installation, wrong voltage, liquids, extreme temperatures, excessive pressure, unsuitable chemicals or external equipment.
• Normal wear, consumable parts and cosmetic wear.
• Software, licences, subscriptions, activation codes and other digital products, which follow their own product terms.
• Serial numbers that are missing, removed, damaged or altered where serial identification is required.
• Damage in return transit caused by the sender’s inadequate packaging.

How to Make a Warranty Claim

Signed-in customers can open a request in My Account → Warranty & Support. You can also e-mail support@autoboss.com with your order number, the product name or model, the serial number if available, a description of the issue, photos or videos, and the troubleshooting steps you have already tried.

Tell us whether you want to use the Store Warranty or the manufacturer’s warranty, or ask us to recommend one. We will review the information and may ask for more details, test results or a return for inspection before confirming the solution.

Possible Warranty Solutions

Under the Store Warranty we repair or replace a covered product or part. Depending on the issue we may also start with troubleshooting guidance or send a replacement part. Under a manufacturer’s warranty, the remedy is the one the manufacturer’s terms provide.

The solution is confirmed once the claim has been reviewed and the issue is confirmed as covered.

Shipping and Inspection

Please do not send any item back without written instructions from our support team. Those instructions will say whether an inspection return is needed and whether we provide a prepaid label, reimburse reasonable approved return shipping, send a replacement part, or offer another remedy that needs no return.

If we confirm a covered defect and ask for the product to be returned for inspection, we will name the approved return method before you ship. If inspection shows that the issue is not covered by the warranty used for the claim, the customer may be responsible for return shipping, paid repair, replacement parts or other costs, which we will disclose before you decide on the next step.

Proof of Purchase and Eligibility

A warranty review needs a verifiable purchase record, such as an order confirmation, invoice, payment confirmation or another record showing the product, seller and purchase date. Manufacturers usually require the same for their warranty.

Without proof of purchase we may be unable to confirm warranty eligibility, except where mandatory law requires otherwise.

Statutory Rights

Neither the manufacturer’s warranty nor the AUTOBOSS Store Warranty limits the mandatory legal rights you may have under consumer protection law. Depending on where you live, these may include repair, replacement, a price reduction, a refund or a legal guarantee of conformity.

For return timing, commercial returns and non-warranty refunds, please read our Return & Refund Policy.