Privacy Policy

1. Who We Are

autoboss.com is operated by AUTOBOSS. For privacy requests, contact support@autoboss.com.

2. Information We Collect

• Contact details, such as your name, e-mail address, phone number, billing address and shipping address.
• Order information, such as products bought, order number, payment and shipping status, returns, refunds, warranty requests and customer-service history.
• Account information if you create an account, such as login details, saved addresses and order history.
• Payment-related information handled by payment providers. We do not store full card numbers or CVV codes.
• Device and usage information, such as IP address, browser and device type, pages viewed, referring pages and cookie identifiers.
• Messages, files, photos, videos or other information you send to support or through our forms.

3. How We Use Information

We use personal information to process orders, take payment, ship products, provide tracking, handle returns and refunds, review warranty claims, answer support requests, prevent fraud, maintain account features, improve the website, meet legal obligations and communicate with customers.

We may also use it to send service updates, measure advertising performance, personalize the website and, where the law allows or you have agreed, send marketing messages.

4. Cookies and Similar Technologies

We use cookies and similar technologies for essential website functions, the shopping cart, checkout, account login, fraud prevention, analytics, advertising measurement and remembering your preferences.

You can control cookies in your browser settings. Some essential cookies are needed for the website, cart and checkout to work properly.

5. Advertising and Analytics

We may use analytics, advertising pixels, conversion measurement, remarketing, customer-match tools or similar services to understand how the website performs, measure advertising results and show relevant content where the law permits.

Third-party advertising vendors, including Google, may show our ads on other websites and services. They may use cookies or device identifiers to serve ads based on your previous visits to autoboss.com or your interactions with our services.

Where the provider supports it and the law permits, limited contact information such as an e-mail address may be hashed before being shared with advertising platforms for conversion measurement, audience matching or related functions.

These services may collect or receive information from our website and from other apps or websites. You can manage this through your browser or device settings, Google My Ad Center at myadcenter.google.com, or industry tools such as the Network Advertising Initiative opt-out page.

If your location gives you a right to opt out of targeted advertising, sale or sharing, use our Your Privacy Choices page or e-mail support@autoboss.com.

6. Sharing Information

We share personal information only as needed to run our business and provide our services. Recipients may include payment processors, shipping carriers, warehouse and fulfilment providers, shipment-tracking tools such as 17TRACK, fraud-prevention providers, hosting and IT providers, analytics and advertising providers, customer-support tools, professional advisers, and authorities where the law requires.

We do not store full payment-card numbers or CVV codes on our website servers, and we do not knowingly sell children’s personal information. If your local law treats certain advertising or analytics disclosures as a sale, sharing or targeted advertising, you can contact us to use the choices that law gives you.

7. Legal Bases for EU / UK Users

Where EU or UK data-protection law applies, we process personal information on the basis of performing a contract, our legitimate interests, your consent, legal obligations and, where necessary, protecting vital interests or establishing and defending legal claims.

For example, we use order information to fulfil a purchase, security data to prevent fraud, consent where required for certain cookies or marketing, and records required by tax or consumer protection law.

8. Data Retention

We keep personal information only for as long as reasonably needed for the purpose it was collected, including order fulfilment, customer support, warranty records, accounting, fraud prevention, legal compliance, dispute resolution and business records.

• Order, invoice, payment-status, shipping, tax and accounting records are generally kept for up to 7 years where needed for business, tax, accounting or legal record-keeping.
• Return, refund, support and warranty records are kept while the request is active and for a reasonable period after it closes, so we can verify service history and resolve disputes.
• Account information is kept while the account is active or as needed to provide account features, unless you ask us to delete it and no legal or transaction reason requires us to keep it.
• Marketing subscription records are kept until you unsubscribe or ask us to delete them; suppression records may be kept so we can honour opt-out requests.
• Cookie, analytics, advertising, security and fraud-prevention data are kept according to the relevant tool settings, legal requirements and security needs.

Actual retention may be longer or shorter where required by law, fraud prevention, chargebacks, dispute resolution, security investigations or a valid privacy request.

9. International Transfers and Security

Because we operate internationally, your personal information may be processed in countries other than your own. We use reasonable technical and organizational measures designed to protect it against unauthorized access, loss, misuse, alteration or disclosure.

No website or online transmission can be guaranteed to be completely secure. Please use a strong password, keep your account details confidential and contact us if you think your account or order information has been misused.

10. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, restrict, object to or receive a copy of your personal information, and to withdraw consent where processing is based on consent.

To make a privacy request, e-mail support@autoboss.com. For advertising-related opt-outs you can also use our Your Privacy Choices page. We may need to verify your identity before completing a request.

Browser “Do Not Track” signals are not standardized, so we do not change website behaviour based on a DNT signal alone. Where legally required and technically supported, we treat Global Privacy Control and similar opt-out preference signals as described on the Your Privacy Choices page.

11. Children

Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us so we can review it and take appropriate action.

12. Reviews and Other Content You Submit

If you post a product review, photo, video, question or comment, the content and the display name you choose may be visible to other visitors. Please do not include personal information you do not want to share publicly. We may moderate, decline or remove submissions that break our rules or the law. You can ask us to remove a review you posted by contacting us.

13. Questions and Complaints

For privacy questions or requests, e-mail support@autoboss.com. If you are not satisfied with our response, you can use our Complaints & Suggestions process, and you may also have the right to complain to the data protection authority where you live.

14. Changes to This Policy

We may update this Privacy Policy from time to time and will post the updated version on this page. Where changes are material, we may give additional notice where the law requires.